Call Center Assistant Manager

Job Summary

A company is looking for a Service Center Assistant Manager (Call Center).

Key Responsibilities

• Coach and train call center agents on sales and servicing techniques
• Supervise employees, including performance appraisals and career development
• Monitor agent calls and key metrics to ensure quality standards are met

Required Qualifications

• Three years of related experience in a call center environment
• Two-year college degree or equivalent specialized training
• Advanced skills in Microsoft Office and basic computer operating skills
• Experience in call center supervisory roles
• Knowledge of credit union policies and procedures related to loan origination and new accounts