Call Center Assistant Manager

Job Summary

A company is looking for a Service Center Assistant Manager (Call Center).

Key Responsibilities

• Coaches and trains call center agents on sales and servicing techniques
• Monitors agent calls and reviews key metrics to ensure quality standards are met
• Assists in budget planning and drives innovation across the department

Required Qualifications, Training, and Education

• Three years of related experience
• Two-year college degree or equivalent specialized course of study
• Advanced skills in Microsoft Office and basic computer operating skills
• Experience in Call Center Supervisory roles
• Thorough knowledge of credit union policies and procedures