Call Center Benefits Representative

Job Summary

Providing high-level customer service to retired participants, the part-time Call Center Benefits Representative will assist with routine inquiries, process defined benefit transactions, and ensure accuracy within service level agreements while working remotely.

Key responsibilities:

• Assist retirees with routine inquiries and process defined benefit transactions
• Document requests and inquiries in the internal case management system, including creating workflows for internal research requests
• Learn technical rules for client benefit plans and follow call center guidelines in daily operations

Required qualifications:

• High School diploma or equivalent required; Associate's degree preferred
• Previous call center experience preferred
• Working knowledge of Microsoft Office suite of products
• Resourceful and eager to learn new concepts and further professional development
• Ability to work in a team environment