Call Center Collections Representative

Job Summary

Working remotely, the full-time Call Center Collections Representative will manage business-to-business collection calls, utilizing advanced Microsoft Office and Google Workspace skills to provide exceptional service while analyzing data from multiple systems.

Key responsibilities:

• Place outbound and answer inbound calls, ensuring positive customer interactions and relationship building
• Meet or exceed call center metrics while delivering timely and effective resolutions to customer inquiries
• Strive for first call resolution and take ownership of customer needs and issues

Required qualifications:

• At least 3 years of business-to-business collections experience
• High school diploma, G.E.D., or equivalent required
• Strong call center and customer service experience
• Proficiency in Microsoft Office applications and Google Workspace
• Ability to multi-task and manage multiple priorities effectively