Call Center Collector

Job Summary

Collecting payments on assigned delinquent accounts, the full-time Call Center Collector will review documentation, contact customers via telephone and written correspondence, and arrange repayment schedules to minimize organizational loss in a remote setting.

Key responsibilities

• Review documentation and contact customers to collect payments on delinquent accounts
• Arrange repayment schedules to minimize financial loss for the organization
• Maintain accurate records of customer interactions and payment agreements

Required qualifications

• High school diploma or equivalent
• Two to three years of experience in collections and/or customer service activities
• Knowledge of loan collection policies and fair debt collection practices
• Ability to organize and interpret information effectively
• Familiarity with relevant laws related to debt collection