Call Center Customer Confirmer
Job Summary
To support a growing virtual hospitality initiative, the full-time Call Center Customer Confirmer will coordinate scheduling, verify reservation details, and guide technology onboarding for owners in a remote work environment.
Key responsibilities
- Coordinate scheduling and confirm tour times and attendee lists while reviewing owner qualifications
- Guide owners through necessary software requirements and troubleshoot connectivity issues prior to tours
- Ensure operational excellence by accurately entering and updating reservation data within company systems
Required qualifications
- 2+ years of experience in a customer service or virtual support environment
- Vacation Ownership or Timeshare Outbound experience highly preferred
- Proven ability to communicate effectively via telephone and digital channels
- Strength in using various tech platforms, including SPI, Excel, and virtual meeting tools
- Ability to interpret data and solve practical problems while maintaining professionalism with sensitive information
Complete Job Description
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