Call Center Customer Confirmer
Job Summary
To support innovative virtual hospitality solutions, the part-time hourly Call Center Customer Confirmer will coordinate scheduling, guide technology onboarding, and ensure operational excellence while working remotely in the Eastern Time Zone.
Key responsibilities
- Coordinate scheduling by confirming tour times and reviewing owner qualifications
- Guide owners through necessary software requirements and troubleshoot connectivity issues
- Accurately enter and update reservation data while maintaining up-to-date contact information
Required qualifications
- 2+ years of experience in a customer service or virtual support environment
- Preferred experience in Vacation Ownership or Timeshare Outbound roles
- Proficiency in tech platforms such as SPI, Excel, Email, Jag, and Max
- Ability to interpret data and solve practical problems with professionalism
- Willingness to work weekends, holidays, and extended hours as needed
Complete Job Description
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