Call Center Customer Confirmer

Job Summary

To support innovative hospitality solutions, the part-time hourly Call Center Customer Confirmer will coordinate virtual tour logistics, verify reservation details, and provide technical onboarding for owners in a remote work environment.

Key responsibilities

• Coordinate scheduling and confirm tour times and attendee lists while reviewing owner qualifications
• Guide owners through technology onboarding and troubleshoot connectivity issues prior to tours
• Maintain accurate reservation data and ensure adherence to company policies and security protocols

Required qualifications

• 2+ years of experience in a customer service or virtual support role
• Preferred experience in Vacation Ownership or Timeshare Outbound
• Proficiency in tech platforms including SPI, Excel, and various virtual meeting tools
• Ability to interpret data and solve practical problems while maintaining professionalism
• Willingness to work weekends, holidays, and extended hours as needed