Call Center Customer Service
Job Summary
Working remotely in the Eastern Time Zone, the part-time hourly Call Center Confirmer will coordinate tour scheduling, guide technology onboarding for owners, and ensure operational excellence in a dynamic customer service environment.
Key responsibilities
- Coordinate scheduling and confirm tour times and attendee lists while reviewing owner qualifications
- Guide owners through technology onboarding, troubleshooting connectivity issues prior to tours
- Maintain accurate reservation data and contact information within company systems
Required qualifications
- 2+ years of experience in a customer service or virtual support environment
- Vacation Ownership or Timeshare Outbound experience highly preferred
- Strong proficiency in tech platforms, including SPI, Excel, Email, Jag, and Max
- Ability to interpret data and solve practical problems while maintaining professionalism
- Willingness to occasionally work weekends, holidays, and extended hours for tour schedules
Complete Job Description
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