Call Center Customer Service Representative

Job Summary

Working remotely on a contract-to-hire basis, the Call Center Customer Service Representative will answer incoming calls from consumers, track inquiries, and complete tasks while meeting performance standards during Eastern Standard Time hours.

Key responsibilities

• Answer incoming calls and assist consumers in accordance with performance standards and privacy policies
• Track and document inquiries using applicable systems while completing associated tasks as per established guidelines
• Facilitate caller requests for materials and escalate issues to designated staff as needed

Required qualifications

• High School diploma or equivalent
• At least 1 year of call center experience
• High-speed ethernet internet access at the remote working location
• Designated remote work area with limited distractions