Call Center Customer Service Representative

Job Summary

Seeking a dedicated and empathetic Call Center Customer Service Representative, the full-time temporary position will engage with customers remotely, addressing their concerns and providing support while managing customer information in Salesforce CRM.

Key responsibilities:

• Engage with customers who have experienced multiple dealership visits and provide necessary support
• Confirm and update customer contact information accurately within Salesforce CRM
• Document customer interactions thoroughly and follow established processes for follow-up

Required qualifications:

• Strong customer-facing experience, preferably in contact centers or customer care environments
• Ability to handle difficult or emotionally charged interactions professionally and empathetically
• Critical thinking and problem-solving capabilities
• High attention to detail and ability to work independently following guidelines