Call Center Customer Support

Job Summary

To support a growing virtual hospitality initiative, the part-time hourly Call Center Confirmer will coordinate scheduling, verify reservation details, and guide technology onboarding for owners in a remote work environment.

Key responsibilities

• Coordinate scheduling and confirm tour times and attendee lists while reviewing owner qualifications
• Guide technology onboarding by assisting owners with software requirements and troubleshooting connectivity issues
• Ensure operational excellence by accurately entering and updating reservation data within company systems

Required qualifications

• 2+ years of experience in a customer service or virtual support environment
• Vacation Ownership or Timeshare Outbound experience highly preferred
• Proven ability to communicate effectively via telephone and digital channels
• Strength in using various tech platforms, including SPI, Excel, Email, Jag, and Max
• Willingness to work weekends, holidays, and extended hours as needed