Call Center Director

Job Summary

A company is looking for a Call Center Director to provide strategic leadership and oversee daily operations of a healthcare contact center.

Key Responsibilities

• Lead customer service and scheduling functions for the call center
• Collaborate with operational leadership to ensure alignment between the call center and clinical teams
• Monitor call center metrics and implement innovations to enhance customer service quality

Required Qualifications

• High school diploma or GED
• 5+ years of managerial experience in a large call center or similar environment
• Strong understanding of call center management industry standards
• Public and private sector healthcare experience
• Bachelor's degree preferred