Call Center Engagement Specialist

Job Summary

To support participant growth objectives, the remote Call Center Engagement Specialist will manage outbound and inbound calls, educating seniors and caregivers about PACE services and guiding them through the enrollment process while building trust-based relationships.

Key responsibilities:

• Serve as the primary telephonic contact for prospective participants and caregivers, establishing trust from the first conversation
• Make outbound follow-up calls and support inbound inquiries regarding PACE services and eligibility
• Coordinate warm handoffs to local Enrollment Specialists and manage time effectively across a high volume of calls

Required qualifications:

• 3-5 years of experience in a healthcare call center or similar environment, preferably with senior populations
• Reside in the Mountain or Pacific Time zone
• Proven ability to build rapport over the phone with older adults and caregivers
• Comfortable in a metrics-driven environment with daily call volume expectations
• Strong organizational skills to manage high volumes of prospects and follow-ups