Call Center Lead

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Dec 15, 2025

This job expires in: 22 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Call Center Lead to join their growing team.

Key Responsibilities

Respond to inbound phone calls and process provider and member inquiries
Resolve customer service or billing complaints and document interactions
Educate providers on claims submission and follow up on inquiries

Required Qualifications

High School Diploma or GED equivalent
Previous experience with computer applications, such as Microsoft Word and PowerPoint
Previous customer service-related experience
Strong familiarity with Federal support, Atrezzo, EvoBrix, and Genesys

COMPLETE JOB DESCRIPTION

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