Call Center Lead

Job Summary

A company is looking for a Call Center Lead to support staff and manage operations in a service environment.

Key Responsibilities

• Monitor staff workload and allocate resources effectively
• Provide immediate assistance and training support to staff for efficient service delivery
• Collaborate with staff to address customer inquiries and troubleshoot issues

Required Qualifications

• 4 years of relevant experience with an Associate's degree or equivalent education and experience
• Six months of customer service experience
• Experience in facilities administration or management is preferred
• Supervisory experience is desired
• Extensive computer knowledge, including database and reporting software