Call Center Lead
Job Summary
Providing exceptional customer service, the full-time remote Call Center Lead will assist customers with Internet connectivity issues and troubleshoot technical problems across various communication channels.
Key responsibilities:
- Serve as the first point of contact for customers seeking guidance on Internet connectivity and related services
- Troubleshoot and resolve customer issues effectively while maintaining a positive and empathetic attitude
- Utilize strong communication skills to build rapport with customers and ensure a satisfactory resolution to their inquiries
Required qualifications:
- Previous experience in a customer support role, particularly in phone, chat, and email troubleshooting
- Strong understanding of Internet connectivity, including knowledge of modems, routers, and device settings
- Familiarity with CRM systems and customer service practices
- Ability to work flexible hours, including weekdays and weekends, in a 24/7 operation
- Proven ability to multi-task, prioritize, and manage time effectively
Complete Job Description
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