Call Center Lead Coordinator

Job Summary

A company is looking for a Call Center Lead Coordinator.

Key Responsibilities

• Assign and coordinate work activities based on priority, team availability, and personnel skills
• Oversee team members to ensure effective and efficient performance of assigned activities
• Act as a point person for routine issues and assist in case management under supervision

Required Qualifications and Education

• High School diploma or GED required
• Vocational or Technical Certification preferred; one-year certificate from college or technical school
• One year of experience in a call center environment required
• 3-6 months of related experience as a call center agent required
• Advanced computer skills required