Call Center Manager

Job Summary

A company is looking for a Call Center Manager to oversee and enhance team performance.

Key Responsibilities

• Lead the team to achieve client KPIs and SLAs while ensuring high service standards
• Manage operational budgets and staffing levels for optimal efficiency
• Drive team performance through coaching, mentoring, and regular evaluations

Required Qualifications

• Proven experience as a Call Center Manager or in a similar leadership role
• Strong understanding of call center operations, KPIs, SLAs, and budget management
• Proficiency in Excel for reporting and data analysis
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Experience in reducing attrition and maintaining staffing levels