Call Center Manager

Job Summary

A company is looking for a Call Center Manager (Remote).

Key Responsibilities

• Oversee day-to-day operations and ensure high-quality customer service
• Collaborate with teams to incorporate service lines and manage workflow
• Develop and implement strategic project plans for Call Center systems

Required Qualifications

• Bachelor's Degree in a related field
• Minimum five years of management experience in a healthcare or insurance call center environment
• Availability to work Monday through Friday from 9:00 AM to 5:00 PM, with rotating weekend and holiday coverage
• Willingness to participate in a rotating on-call schedule, including evenings and weekends