Call Center Manager

Job Summary

A company is looking for a Call Center Manager.

Key Responsibilities

• Coordinate daily workflows and support Team Leads with operational issues
• Monitor performance metrics and conduct KPI reviews for Team Leads
• Provide leadership and development for Team Leads, including performance reviews and training

Required Qualifications

• Associate's Degree in Business Administration or a related field (or equivalent experience)
• Minimum of 2-5 years of experience in a healthcare-related or contact center environment
• Prior leadership or supervisory experience preferred
• Experience in remote management and call center management
• Experience in healthcare settings