Call Center Manager
Job Summary
Overseeing customer service operations, the full-time remote Call Center Manager will ensure exceptional support, drive continuous improvement initiatives, and manage staffing levels to maintain high customer satisfaction.
Key responsibilities:
- Direct workflow analysis and recommend actions to meet staffing and production needs
- Monitor service level agreements and implement action plans to exceed performance goals
- Handle escalated service issues and develop team members through mentoring and performance appraisals
Required qualifications:
- Bachelor's Degree with 2-4 years of related experience or High School Diploma/GED with 4-6 years of related experience
- Experience in managing customer service teams and driving performance improvements
- Proven ability to analyze metrics and implement process enhancements
- Strong background in hiring, training, and developing team members
- Experience in handling escalated customer service issues effectively
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 48,944 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
