Call Center Operations Manager

Job Summary

A company is looking for a Call Center Operations Manager to oversee day-to-day operations in a global contact center.

Key Responsibilities:

• Track and manage project actions to ensure timely completion and achievement of objectives
• Maintain accurate documentation of projects, including progress reports and stakeholder updates
• Provide regular updates to stakeholders on project progress, risks, and issues

Required Qualifications:

• 3-5 years of experience in project coordination within contact centers
• Proven track record of delivering projects on time and within budget
• Strong knowledge of project management methodologies and tools (e.g., Agile, Waterfall)
• Bachelor's degree in business administration or computer science
• Six Sigma certification for expertise in process improvement