Call Center Operations Manager

Job Summary

A company is looking for a Call Center Operations Manager.

Key Responsibilities

• Lead implementation and planning for operational readiness
• Oversee cross-functional coordination and stakeholder communication
• Manage risk issues and provide post-implementation support

Required Qualifications

• 5+ years of project or program management experience in customer service or operations
• Proven ability to collaborate and lead stakeholders across multiple departments
• Experience in preparing teams for go-live, including training and process design
• Strong skills in risk identification and mitigation for project success
• PMP, PRINCE2, or similar certification preferred; experience with contact center technology is a plus