Call Center Operations Manager

Job Summary

A company is looking for a Call Center Operations Management Sr Manager to lead and oversee teams responsible for business operations across a large region or high-profile client account.

Key Responsibilities

• Lead workforce management and call center teams, overseeing training, performance evaluations, and staff development
• Coordinate daily operations including scheduling, task assignments, and mentoring to meet service level targets
• Prepare and analyze financial and operational reports to improve performance and ensure compliance with regulations

Required Qualifications

• Bachelor's Degree preferred with 5 - 8 years of relevant experience or a combination of education and experience
• Experience in staffing, training, development, and performance management is preferred
• Leadership skills to motivate teams and achieve operational targets
• In-depth knowledge of Microsoft Office products
• Extensive organizational skills and an advanced inquisitive mindset