Call Center Operations Manager

Location: Remote

Compensation: Salary

Reviewed: Thu, Mar 26, 2026

This job expires in: 10 days

Job Category: Healthcare

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Call Center Operations Manager.

Key Responsibilities

Lead day-to-day call center operations to meet or exceed KPIs
Champion a customer-first mindset and leverage VOC data to improve service outcomes
Develop and mentor frontline leaders while driving employee engagement initiatives

Required Qualifications

5+ years of contact center leadership experience in high-volume environments
Proven success managing teams of 40+ agents
Strong command of KPIs including SLA, CSAT, and AHT
Experience leading through change and rapid growth
Bachelor's degree preferred

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