Call Center Operations Supervisor

Job Summary

A company is looking for a Call Center Operations Supervisor for the overnight shift.

Key Responsibilities

• Supervises Operations Agents to ensure efficient customer service and proper handling of hotel and transportation requests
• Monitors department activities and enforces quality expectations through coaching and feedback
• Resolves operational issues and maintains effective communication with client departments to meet expectations

Required Qualifications

• Bachelor's Degree (or equivalent) preferred
• Two years of experience in call center operations, airline operations control, or crew scheduling
• Ability to manage, motivate, and develop team members
• Strong working knowledge of relevant field or discipline
• Flexibility to work overnight shifts, including holidays and weekends