Call Center Operator

Job Summary

A company is looking for a Call Center Operator to serve as the primary point of contact for incoming calls from client facilities.

Key Responsibilities

• Answer incoming calls and verify/update call center documents
• Process facilities and engineering work orders through Corrigo and ensure timely dispatch
• Monitor queue times and maintain confidentiality standards in communications

Required Qualifications

• High School Diploma or GED
• 1+ years of experience in a call center environment
• Proficient in using Windows OS desktop computer and Microsoft Office Suite
• Experience with Corrigo work order management system
• Familiarity with Genesys Cloud or similar call center software