Call Center Patient Service Representative

Job Summary

A company is looking for a Call Center Patient Service Representative.

Key Responsibilities:

• Handle inbound and outbound communications for multiple ambulatory practices
• Respond to patient inquiries, schedule appointments, and resolve patient questions/concerns
• Document and relay patient information to the practices as required

Qualifications:

• High School diploma/GED required
• Ability to explain healthcare issues to patients with empathy
• Strong interpersonal skills and ability to communicate effectively
• Comfortable using multiple communication tools
• Proficient in Microsoft Office applications