Call Center Performance Coach

Job Summary

A company is looking for a Call Center Performance Coach responsible for the professional development of call center staff.

Key Responsibilities

• Coach new and existing employees, providing guidance and assistance as needed
• Analyze training needs and develop training programs for call center staff
• Collaborate with management and the training department to ensure effective training delivery and consistency

Required Qualifications

• High School Diploma or equivalent required
• Bachelor's Degree or equivalent years of experience preferred
• Knowledge of mortgage servicing systems and investor guidelines preferred
• Advanced knowledge of Microsoft Office applications
• Ability to travel for work-related meetings and training sessions