Call Center Performance Coach

Job Summary

A company is looking for a SPOC Call Center Performance Coach responsible for the professional development of call center service staff.

Key Responsibilities

• Coach new and existing employees, providing guidance as needed
• Analyze training needs and develop training programs for call center staff
• Collaborate with management to improve processes and ensure compliance training is completed

Required Qualifications

• High School Diploma or equivalent required
• Bachelor's Degree or equivalent years of experience preferred
• Knowledge of mortgage servicing systems and guidelines is preferred
• Advanced knowledge of Microsoft Office applications
• Ability to travel for work-related meetings and training sessions