Call Center QA Specialist

Job Summary

A company is looking for a Call Center QA.

Key Responsibilities

• Audit all calls that include payment processing
• Review 15-20 calls per day, checking for quality and compliance
• Assist with other tasks including reviewing policy forms, assisting with tickets, taking calls, and other administrative duties as needed

Required Qualifications

• 2+ years of call audit/grading experience
• Life insurance experience (preferred)
• Willingness to assist with various tasks
• Strong documentation skills