Call Center Quality Assurance Specialist

Job is Expired

Location: Alabama, Alaska, Arizona, Arkansas, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Oklahoma, Oregon, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, U.S. Virgin Islands, Vermont, Virginia, West Virginia, Wisconsin, Wyoming

Compensation: To Be Discussed

Reviewed: Tue, Sep 19, 2023

Job Category: Quality Assurance

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Call Center Quality Assurance Specialist.

Key Responsibilities:

Listen to recorded calls to assess call quality, agent performance, adherence to scripts, and compliance with company policies and procedures
Analyze call metrics to identify trends and opportunities for enhancement
Provide constructive feedback to agents and supervisors based on evaluation results

Required Qualifications:

High school diploma or equivalent
2 years of experience in call center operations or service-related fields
Familiarity with call recording systems and quality evaluation tools
Knowledge of the Restaurant/Hospitality Industry
Knowledge of Call Center Dynamics

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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