Call Center Quality Coordinator

Job Summary

A company is looking for a Call Center Quality Coordinator I.

Key Responsibilities

• Perform daily case and/or call audits and draft audit reports for management
• Identify and evaluate business and technology issues to improve team efficiency
• Collaborate with departmental leadership to assess and modify business procedures for customer satisfaction

Required Qualifications

• High School diploma/GED; Bachelor's degree in a related field preferred
• Two years or more of audit experience preferred
• Experience with auditing software and applications preferred
• Knowledge of accounting or professional services firm experience is a plus
• Familiarity with IT project reviews and project management best practices preferred