Call Center Quality Manager

Job Summary

A company is looking for a Call Center Quality Manager (Remote in West Coast USA).

Key Responsibilities

• Maintain and improve the call center quality audit program
• Oversee quality assurance and compliance management within a voice-based call center
• Collaborate with operational teams to enhance performance and ensure client satisfaction

Required Qualifications

• Minimum of five years of experience in managing call center quality control programs
• Experience leading large scopes of work in a highly matrixed environment
• Working knowledge of two or more healthcare business domains
• Expertise in data analytics and statistical methodologies
• Demonstrated strategic initiative in operating policies and work process improvements