Call Center Representative

Job Summary

A company is looking for a Call Center Representative to manage calls for home services clientele.

Key Responsibilities:

• Maintain call control while providing exceptional and efficient service
• Follow account-specific instructions including scripted verbiage and appointment scheduling
• Notate accurate information and escalate challenges appropriately

Required Qualifications:

• Available to work weekends and/or holiday shifts
• Ability to type 30 wpm with 94% accuracy
• Computer proficiency and ability to navigate multiple systems
• 2+ years of experience in a high-volume call center
• Complete and pass a criminal background check and drug screen