Call Center Representative

Job Summary

A company is looking for a Call Center Representative to support customer inquiries and insurance policy needs.

Key Responsibilities

• Support customer inquiries regarding coverage, rates, billing issues, and general policy reviews while offering additional products
• Assist customers recently in accidents by setting up new claim reports and demonstrating empathy
• Navigate multiple computer systems to effectively service customer needs

Required Qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Ability to multitask in a fast-paced environment
• Customer service experience
• Willingness to work a full-time schedule that includes evenings and weekends
• Designated workspace free from noise and distractions for remote work