Call Center Representative

Job Summary

A company is looking for a Call Center Representative.

Key Responsibilities

• Manage incoming service requests via email and phone, accurately entering information for dispatch
• Provide excellent customer service by addressing customer concerns and adapting to new processes
• Coordinate with on-call service teams to dispatch technicians for emergency service requests

Required Qualifications, Training, and Education

• High school diploma or GED
• 1+ years of experience in a call center or similar B2B customer service role
• Certification from an accredited vocational-technical or trade school is a plus
• Solid working knowledge of Word, Excel, and Outlook; able to type 50 wpm
• Schedule flexibility and ability to work in a fast-paced environment