Call Center Representative

Job Summary

A company is looking for a Call Center Representative to provide customer support and resolve technical issues.

Key Responsibilities

• Respond to user inquiries and resolve technical issues
• Collaborate with telecom, systems, and application teams to identify root causes
• Maintain clear documentation of all support activities and follow up with users to ensure satisfaction

Required Qualifications

• High school diploma or equivalent
• 6 months to 1 year of call center support or telecom experience
• Strong skills in MS Office and general computer navigation
• Basic understanding of telecom systems and vendor tools
• Experience in banking or financial services is a bonus