Call Center Representative

Job Summary

A company is looking for a Call Center Representative to support and assist customers in a remote environment.

Key Responsibilities

• Manage inbound calls to address customer inquiries regarding insurance policies, coverage, and billing
• Provide empathetic support to customers involved in accidents by setting up new claim reports
• Offer additional products to customers to enhance their service experience

Required Qualifications

• A minimum of two years relevant work experience
• OR a minimum of two years post-secondary education
• Ability to multitask and navigate multiple computer systems
• Availability for full-time work including evenings and weekends
• Designated workspace free from noise and distractions for remote work