Call Center Representative

Job Summary

A company is looking for a Call Center Representative to provide excellent customer service and assist clients with inquiries and requests.

Key Responsibilities

• Answer incoming phone calls and emails, aiming for 90% adherence in the Call Center
• Assist clients with the University Services Web portal and provide timely information
• Resolve client issues related to data reporting and maintain knowledge of relevant policies and procedures

Required Qualifications

• High school diploma and two years of corporate/retail customer service experience
• Intermediate skill level in Microsoft Office Suite
• Bi-Lingual (Spanish Speaking) preferred