Call Center Representative

Job Summary

A company is looking for a Call Center Representative.

Key Responsibilities

• Handle incoming telephone calls, including routing, claims reporting, policy changes, and payment processing
• Process tasks from a work queue and take on additional projects while meeting service level expectations
• Provide exceptional customer service to internal and external customers

Required Qualifications, Training, and Education

• High school diploma or equivalent
• Some college preferred
• Prior experience in call center, reception work, or retail
• Data entry skills and knowledge of personal computers
• Effective telephone and interpersonal skills