Call Center Representative

Job Summary

A company is looking for a Call Center Representative to join their team.

Key Responsibilities

• Respond to inbound calls and process inquiries from members and providers regarding eligibility, benefits, and claims
• Resolve customer service or billing complaints and contact customers for complex inquiries
• Maintain records of customer interactions and perform follow-up tasks to ensure needs are met

Required Qualifications

• High School Diploma or GED equivalent
• Previous experience with computer applications, such as Microsoft Word and PowerPoint
• Previous customer service-related experience