Call Center Representative

Job Summary

A company is looking for a Call Center Representative (Customer Support).

Key Responsibilities

• Assist viewers via phone and chat with account management, billing queries, content questions, and site navigation
• Provide basic technical troubleshooting assistance
• Make product recommendations during viewer interactions

Required Qualifications

• High school diploma or GED with at least one year of customer service experience
• Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs
• Basic technical knowledge for troubleshooting
• Familiarity with digital streaming services and devices
• Dependable access to transportation