Call Center Representative

Job Summary

A company is looking for a Call Center Representative - Roadside Assistance.

Key Responsibilities

• Field incoming calls from members requiring emergency roadside assistance
• Ensure member safety and document details accurately during calls
• Collaborate with team members to ensure smooth operation of Emergency Roadside Service

Required Qualifications, Training, and Education

• Prior customer service experience; call center experience preferred
• High School diploma, GED, or equivalent
• Advanced computer and multi-tasking skills
• Understanding of maps, GPS systems, and traffic safety rules
• Bilingual skills, especially in Spanish, are a plus