Call Center Representative

Job Summary

A company is looking for a Call Center Representative - Direct Connect.

Key Responsibilities

• Handle calls from agents requesting policy changes and route calls to appropriate departments
• Enter new first reports of claims and assist with processing tasks in the work queue
• Support special projects as needed while providing friendly and clear assistance to callers

Required Qualifications, Training, and Education

• 1 year of experience in the insurance industry preferred
• High school diploma or equivalent; some college preferred
• Experience with data entry and personal computers
• Strong interpersonal and telephone skills
• Customer service experience is preferred