Call Center Representative

Job Summary

A company is looking for a Call Center Representative II, responsible for handling inbound client/customer requests and inquiries remotely.

Key Responsibilities:

• Provides resolution to high volume of client/customer inquiries and requests over the phone
• Determines root cause and resolves client/customer issues, communicating with internal departments as necessary
• Enters semi-routine client/customer updates into the appropriate system

Required Qualifications:

• High School Diploma or GED
• 2 - 4 years of related experience