Call Center Representative

Job Summary

A company is looking for a Call Center Representative to provide support to attorney clients in a customer service role.

Key Responsibilities

• Make outbound calls to clients requesting services and answer incoming calls from potential clients
• Provide accurate information regarding client cases and convey the benefits of the services offered
• Gather information, document responses, and maintain detailed records of customer interactions in the CRM database

Required Qualifications

• Professional phone manners and a friendly attitude
• Ability to handle client objections and de-escalate challenging situations
• Strong computer knowledge and typing skills of at least 50 WPM
• Ability to navigate and multitask across multiple systems and CRM software proficiently
• Ability to retain information and learn new systems quickly