Call Center Representative

Job Summary

A company is looking for a Call Center Representative to manage inbound calls and provide customer support.

Key Responsibilities

• Handle a high volume of inbound calls, averaging 70-90 calls per day
• Schedule appointments, answer questions, and resolve complaints
• Utilize software and tools to ensure efficient service delivery and meet call center metrics

Required Qualifications

• High School Diploma or Equivalent required
• 1-2 years of customer service experience preferred
• 0-1 year of call center experience preferred
• Familiarity with telephone etiquette and customer service basics
• Proficiency with computers and CRM software