Call Center Representative

Job Summary

A company is looking for a Call Center Representative III to manage inbound client/customer requests and inquiries remotely.

Key Responsibilities

• Researches and resolves complex customer inquiries and escalations, ensuring first call resolution
• Determines root cause of client/customer issues and coordinates with internal departments to resolve them
• Enters client/customer updates into the appropriate system and serves as a mentor for new hires

Required Qualifications

• High School Diploma or GED
• 4 - 6 years of related experience
• Strong understanding of business rules, products, and procedures
• Ability to support multiple blocks of business and applications
• Experience participating in departmental/interdepartmental projects